Hardship and Financial Support
If you’re experiencing a financial crisis or emergency, we're here to assist.
Having trouble staying on top of your bills?
You may be eligible for a state government rebate or concession on your electricity and natural gas bill.
Staying Connected - Financial hardship assistance
At times, a payment extension or installment plan may not be enough to manage your bills due to circumstances such as:
  • Job loss or fluctuation in income
  • Severe illness, disability, or family bereavement
  • Relationship breakdowns or family crises
  • Other personal challenges
Support that's customised for you
Our financial hardship initiatives offer confidential assistance to help you regain control over your home energy bills, clear outstanding balances, and reduce ongoing expenses. Our Metered Energy team are prepared to:
  • Devise a payment plan suited to your individual needs, financial circumstances, and affordability
  • Inform you about various payment alternatives, government aid, and potential concessions available to you
  • Connect you with complimentary and impartial financial counseling or support services
We're committed to collaborating with you to create a tailored support program that addresses your specific needs. As long as you actively participate with us, we'll ensure that your home's gas or electricity remains connected and that no collection actions are taken on your account.
How to apply
We recognise that each individual's circumstances vary, and our team is devoted to assisting Metered Energy customers with sensitive matters in a compassionate manner.

To apply, call us 1300 633 637 to discuss options that are appropriate to your situation.
Other financial support options
Family and domestic violence support
QLD home energy assistance scheme
Payment extension and instalment plans
Do you qualify for a Concession or Rebate?
Get in touch to dicuss your needs. We're here to help.
Call us on 1300 633 637 or 07 3891 3733. We're available 7.30 am to 5.30 pm Monday to Friday.
Need some help?
Help and Support
Check out our frequently asked questions
Outages and Emergencies
Having trouble with your energy supply.
Contact Us
Reach out to the team. We're here to help.