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Hardship and Financial Support
If you’re experiencing a financial crisis or emergency, we're here to assist.
Having trouble staying on top of your bills?
You may be eligible for a state government rebate or concession on your electricity and natural gas bill.
This is how we can help you.
How do I apply for financial assistance?
How do I request a payment extension?
Do you qualify for a Concession or Rebate?
Get in touch to dicuss your needs. We're here to help.
For detailed information download our hardship policy or call us to discuss your situation.

Call us on 1300 633 637 or 07 3891 3733. We're available 7.30 am to 5.30 pm Monday to Friday.
Need some help?
Help and Support
Check out our frequently asked questions
Outages and Emergencies
Having trouble with your energy supply. Start here.
Contact Us
Reach out to the team. We're here to help.