Helpful fact sheets and policies.

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Learn more about our default market offers for energy pricing.

We aim to provide essential energy services at a reasonable and competitive rate and support to all of our customers.

We're here to support, guide and assist you in any way we can.

The fact sheets and policies below provide detailed, relevant information of how Metered Energy supports it customers.

If you have questions, contact us on 1300 633 637, Monday to Friday between 7.30am to 5.30pm.

Our financial hardship initiatives offer confidential assistance to help you regain control over your home energy bills, clear outstanding balances, and reduce ongoing expenses.

No matter what situation you’re in, our team at Metered Energy work hard to help you find the best possible resolution. We recognise that our customers and other interested parties have a right to raise a concern. Resolving any issues or problems in an effective, respectful and professional manner is our priority.

We are committed to providing a range of energy plans that cater to both residential and commercial needs. Our plans are designed to provide clarity and simplicity, ensuring that you find the perfect fit for your energy requirements. Below, you will find a link to the terms and conditions of our standard retail contract, which outline our commitment to delivering reliable and tailored energy solutions for your home or business.

If you’re experiencing family and domestic violence, we're here to assist.Metered Energy is committed to supporting the health, safety and wellbeing of its employees and customers and does not tolerate family and domestic violence. When in this situation, your safety, wellbeing and dignity are often, if not always, under threat or undermined by the use of physical or mental violence.