Queenslanders will pay less through the Cost of Living and Small Business Rebates.
All eligible Queensland households will get $1,000 off their electricity bills in 2024–2025.
Do I qualify for the Queensland cost of living rebate?
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All Queensland customers classified as “residential” under the National Energy Retail Law and who have an active electricity account with an energy retailer or embedded network electricity supplier on the applicable date will be eligible to receive a cost of living rebate.
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Residential customers who are already benefitting from the Queensland Government’s annual $372.20 Electricity Rebate will receive the $1,000 cost of living rebate.
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To be eligible, residential customers must have an electricity account with their electricity retailer or embedded network provider on 1 July 2024 and be separately metered and charged for their own electricity consumption.
General information for households in embedded networks like Metered Energy
Not all households have an account with an electricity retailer. Sometimes a landlord, body corporate or an entity contracted by these parties buys electricity in bulk and on-sells this to residents based on how much they consume. This is most common in apartment buildings, retirement villages and caravan parks.
Customers in these types of arrangements are eligible for the cost of living rebate. You don't need to do anything, as our team will need to apply for the rebate on behalf of our eligible residents who had an open electricity account with us on 1 July 2024.
The Cost of Living Rebate will be applied to eligible Metered Energy customer accounts as an annual one-off credit of $1,000, depending on eligibility. To be eligible, a resident will need to have an active account with us on 1 July 2024. Please note that it may take several months for the rebate to appear on customers’ bills.
We recommend that if you haven't received your Cost of Living Rebate by 31 December 2024, you should contact us to discuss on 1300 633 637.
No. To be eligible for the Cost of Living Rebate, you must have an active electricity account on 1 July 2024. This reduces the chance of ‘double’ payments, for example as a result of a customer moving address, and is consistent with the application of previous one-off Queensland Government rebates to embedded network customers.
Do I qualify for the Queensland Government Small Business Rebate?
There is no need for customers to apply for this rebate.The administrative arrangements for the 2024-25 Small Business Rebate have been finalised. We seek your cooperation and support in ensuring this rebate reaches small businesses across the state.
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To be eligible, a customer must meet Queensland’s statutory small business electricity usage criteria (i.e. consumption less than 100MWh per annum)
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To be eligible, small business customers must have an electricity account with their electricity retailer or embedded network provider on 1 July 2024 and be separately metered and charged for their own electricity consumption.
