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Do you or does someone else in your household depend on life support equipment?

Information to help you plan for electricity outages and find life support concessions available to you. The health and safety of our customers is a priority at Metered Energy.

Register your household for life support protection.

You may be eligible for our Life Support program, which provides members with valuable information on power supply interruptions.Most of us can live without electricity fora time, but we recognize that some people can't. If you or someone else in your household has a medical condition that requires life support equipment, you may be eligible for our Life Support program.

As a member of this program, you'll be contacted by us directly, whenever possible, if there's going to be an interruption in the supply of electricity. And we'll let you know when the power is expected to come back on. You'll also be given a special number to call in the case of supply interruptions.

Who is eligible?

You may qualify for this program if you use the following equipment:

Oxygen concentrator
Intermittent peritoneal dialysis machine
Kidney dialysis machine
Chronic positive airways pressure respirator
Crigler najjar syndrome phototherapy equipment
Ventilator for life support
Any other equipment a registered medical practitioner certifies is required for life support.

For more information on our Life Support program and eligibility requirements, you can call our team on 1300 633 637 for guidance. If you're not sure if a medical condition would qualify, please ask your doctor or health care provider.

Next steps. How do you apply?

Applying for membership of our Life Support program is easy:

Confirm your eligibility
Your medical practitioner can advise whether you or someone living with you has a medical condition that requires life support equipment.
Complete the application form
Download and fill in the Life Support Application (PDF) via our website or contact our office on 1300 633 637 to request a copy.
Contact your doctor
Ask your medical practitioner to fill in and sign the Medical Condition Confirmation section on the form
Post your completed application form back to: Metered Energy PO Box 192, Bulimba QLD 4171 or via email to contact@meteredenergy.com.au
Metered Energy to notify Energex or Ergon
Metered Energy will advise Energex of your life support information in which they will contact you also.

My Account Download Life Support Application

Questions? See below.

If I contacted Metered Energy about the program do I still need to fill in the forms?

If you've already contacted us about our Life Support program and have been told that you have been registered as a member pending submission of an application form, you'll need to return the completed forms to us within 28 days of the date you contacted us to make sure you stay registered.

If you need longer than 28 days to submit your application forms or have any questions about applying, please call us on 1300 633 637 (7.30am -5:30pm, Mon -Fri).You will not officially become a member of our program until we advise you that your application has been successful.

View available concession schemes

If your life support equipment requires electricity for cooling or heating purposes, you may be eligible for a concession under the Queensland Government's Medical Cooling and Heating Electricity Concession Scheme.

If your life support equipment includes oxygen concentrators or kidney dialysis machines you may be eligible for the Electricity Life Support Concession Scheme.

For further information on these schemes,visit the Department of Communities website or phone 1800 460 849.

Rebates, Support and Customer Hardship

Apply now for a rebate or concession