Request a Payment Extension
If you’re experiencing a short-term financial crisis let us know and we will work with you.
Use the form to request a payment extension for your Metered Energy account.
7.30 am to 5.30 pm, Monday to Friday
1300 633 637
07 3891 3733
Need more time to pay your bill?
Get in touch with the Metered Energy team
If you’re having trouble paying your bills, give us a call as soon as possible on 1300 633 637 or 07 3891 3733 between 7.30 am and 5.30pm, Monday to Friday. 
Need Assistance?
Check out our online resources below.
Check Current Outages
If you have are experiencing a loss of energy supply to your property, check for outages.
Report an Outage
If you have are experiencing an emergency or a loss of energy supply to your property.
Frequently Asked Questions
Here you will find answers to frequently asked questions, information guides and forms.