What is the first digit of your account number?
Option One
If your account number reference starts with a
1, 3, 6, 7, or 8
click here to select your payment options.
Option Two
If your account number reference starts with a
4
click here to select your payment options.
Choose your payment option below
Important note - on the AMEX payment page if you are not a company simply put
'None'
in the company name section.
Choose your payment option below
Call us on
1300 633 637
or
07 3891 3733
Monday to Friday 7.30am - 5.30pm
Connections
Moving In
Moving Out
Energy Pricing Plans
Apply for a Rebate or Concession
Check Current Outages
Payments and Billing
Pay my bill
Payment options
Setup a direct debit
Set up a payment plan
Request a payment extension
Register for e-statements
Hardship and financial support
Apply for a Rebate
Help and Support
Important information COVID-19
Hardship and financial support
Frequently asked questions
Resources and Fact Sheets
Check scheduled outages
Check current outages
Stay Informed! Register with Energex
Do you need Life Support? Apply here.
Government resources
Energy advice
What we do
Contact us
Pay My Bill
Connections
Moving In
Moving Out
Payments and Billing
Pay my bill
Payment options
Setup a direct debit
Request a payment extension
Hardship and financial support
Concessions and rebates
Help and Support
Frequently asked questions
Resources and fact sheets
Do you need life support?
Hardship and financial support
Government resources
Stay Informed! Register with Energex
Energy Advice
What We Do
Contact us
Check current outages
Check scheduled outages
Register with Energex
1300 633 637
Rebates and Concessions
If you hold a Pensioner, Repatriation or Seniors card you may be eligible.
Rebates and Concessions with Metered Energy
You may be eligible for a state government rebate or concession on your electricity and natural gas bill.
Apply for a concession or rebate
Online Form - Rebate Application Form
For more information on your eligibility call us on 1300 633 637 to discuss.
Further details can be found in the fact sheet below.
Download Fact Sheet
Need some help?
Help and Support
Check out our frequently asked questions
View FAQ's
Outages and Emergencies
Having trouble with your energy supply. Start here.
View current outages
Contact Us
Reach out to the team. We're here to help.
Get in touch