Concessions and Rebates
Rebates and Concessions Application

Ease your energy bills with a concession or rebate.

You may be eligible for a state government rebate or concession on your electricity and natural gas bill.

Apply for a concession or rebate

Rebates, Support and Customer Hardship
$1,000 Cost of living rebate 2024-25
Request a payment extension
Hardship and financial support
We're here to help. For more information on your eligibility or if you have any questions call us on 1300 633 637 to discuss.
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Experiencing loss of power?

Find active, unscheduled network issues impacting your connection with our outage finder.

Select your region

Choose your region to find the most relevant and up to date information regarding outages. If you are experiencing an emergency situation call 000 as a priority.
South East QLD
Regional QLD
View Energex outage finder
Search for current outages in your area
View
View Energex scheduled outages
A list of active and scheduled outages
View
View Ergon outage finder map
Search for current outages in your area
View
View Ergon scheduled outages
A list of active and scheduled outages
View
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Need more time to pay your bill?

Complete our payment extension request form below and we'll reply via email. Or call us on 1300 633 637,  Monday to Friday, 7.30am to 5.30pm.
Tell us how we can we help you.
If you're having a hard time paying your bill, there are a couple of options that may help you. Follow the prompts below or visit our Financial Hardship Assistance page for more information.
Let us know if you prefer a one-off payment extension or are requiring a comprehensive instalment plan to manage your energy account with us.
Thanks for letting us know.
One of our friendly customer support team members will reach out to you to understand your specific requirements. In the meantime if you have any immediate questions please call us on 1300 633 637.
Something went wrong while submitting the form. Please try again. If this issue persists please call us on 1300 633 637 to discuss your needs.
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First things first, we'll get you to select your community from the list below.

If your community doesn't appear in the list below or you need assistance, please call us on 1300 633 637,  Monday to Friday, 7.30am to 5.30pm.
Select your community
Our application has been streamlined to make it as easy as possible for you to setup your account. It'll only take a couple of minutes.
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