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Reset My Password

Reset My Account Password.

Follow the prompts below to reset your password for your secure access to the Metered Energy customer portal.

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Experiencing loss of power?

Find active, unscheduled network issues impacting your connection with our outage finder.

Select your region

Choose your region to find the most relevant and up to date information regarding outages. If you are experiencing an emergency situation call 000 as a priority.
South East QLD
Regional QLD
View Energex outage finder
Search for current outages in your area
View
View Energex scheduled outages
A list of active and scheduled outages
View
View Ergon outage finder map
Search for current outages in your area
View
View Ergon scheduled outages
A list of active and scheduled outages
View
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Need more time to pay your bill?

Complete our payment extension request form below and we'll reply via email. Or call us on 1300 633 637,  Monday to Friday, 7.30am to 5.30pm.
Tell us how we can we help you.
If you're having a hard time paying your bill, there are a couple of options that may help you. Follow the prompts below or visit our Financial Hardship Assistance page for more information.
Let us know if you prefer a one-off payment extension or are requiring a comprehensive instalment plan to manage your energy account with us.
Thanks for letting us know.
One of our friendly customer support team members will reach out to you to understand your specific requirements. In the meantime if you have any immediate questions please call us on 1300 633 637.
Something went wrong while submitting the form. Please try again. If this issue persists please call us on 1300 633 637 to discuss your needs.