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Need more time to pay your bill?

Complete our payment extension request form below and we'll reply via email. Or call us on 1300 633 637,  Monday to Friday, 7.30am to 5.30pm.
Tell us how we can we help you.
If you're having a hard time paying your bill, there are a couple of options that may help you. Follow the prompts below or visit our Financial Hardship Assistance page for more information.
Let us know if you prefer a one-off payment extension or are requiring a comprehensive instalment plan to manage your energy account with us.
Thanks for letting us know.
One of our friendly customer support team members will reach out to you to understand your specific requirements. In the meantime if you have any immediate questions please call us on 1300 633 637.
Something went wrong while submitting the form. Please try again. If this issue persists please call us on 1300 633 637 to discuss your needs.
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Experiencing loss of power?

Find active, unscheduled network issues impacting your connection with our outage finder.

Select your region

Choose your region to find the most relevant and up to date information regarding outages. If you are experiencing an emergency situation call 000 as a priority.
South East QLD
Regional QLD
View Energex outage finder
Search for current outages in your area
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View Energex scheduled outages
A list of active and scheduled outages
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View Ergon outage finder map
Search for current outages in your area
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View Ergon scheduled outages
A list of active and scheduled outages
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First things first, we'll get you to select your community from the list below.

If your community doesn't appear in the list below or you need assistance, please call us on 1300 633 637,  Monday to Friday, 7.30am to 5.30pm.
Select your community
Our application has been streamlined to make it as easy as possible for you to setup your account. It'll only take a couple of minutes.
Site Selection Form
Connections
Energy Pricing Plans

Our Energy Plans.

Explore the benefits and features of our packaged energy plans, designed to offer great value and tailored to suit your specific energy requirements.

Residential Plans
Business Plans
South East Queensland
Our discounted energy plan for residents living in Brisbane and its surrounding areas, encompassing cities and regions like Ipswich, Logan, Redland, Moreton Bay, Sunshine Coast, and the Gold Coast.
Select Plan and Apply
Estimated Electricity Price
$1,650
per year
1 person
‍Low Energy Usage
9.3 kWh per day
$2,330
per year
2-3 people
‍Medium Energy Usage
14.7 kWh per day
$3,270
per year
4+ people
H‍igh Energy Usage
22.1 kWh per day
Estimated prices are based on typical usage in your postcode. Prices are not personal estimates and your household's usage may vary. Prices exclude solar payments, concessions and bonuses.
No contract term
Single rate tariff
No exit fees
No fees for paper bills
No move in fees
No monthly billing option
No credit card fees
Plan prices are not fixed
Special Agreed Rates

If your property has a special agreed rate, rest assured that it will be applied accordingly to your energy bill.

For any questions or to verify your energy plan pricing, please contact our customer service team on 1300 633 637.

Daily supply charge
130.00 cents per day
General usage rates
34.60 cents per kWh
Solar feed-in tariff
+7.27 cents per kWh

All rates are inclusive of GST with rates effective from 01 July 2024 to 30 June 2025.

Billing period
Every month
Payment options
Paper bill, Direct debit, Credit card and BPay
Prices are not fixed
If we vary our standing offer prices you will notified in accordance with the terms of the standard retail contract.
Distributor
Energex
Regional Queensland
Our discounted energy plan for residents living in Regional Queensland including Far North Queensland, North Queensland and Central Queensland.
Select Plan and Apply
Estimated Electricity Price
$2,270
per year
1 person
‍Low Energy Usage
9.3 kWh per day
$2,940
per year
2-3 people
‍Medium Energy Usage
14.7 kWh per day
$3,870
per year
4+ people
H‍igh Energy Usage
22.1 kWh per day
Estimated prices are based on typical usage in your postcode. Prices are not personal estimates and your household's usage may vary. Prices exclude solar payments, concessions and bonuses.
No contract term
Single rate tariff
No exit fees
No fees for paper bills
No move in fees
No monthly billing option
No credit card fees
Plan prices are not fixed
Special Agreed Rates

If your property has a special agreed rate, rest assured that it will be applied accordingly to your energy bill.

For any questions or to verify your energy plan pricing, please contact our customer service team on 1300 633 637.

Daily supply charge
136.67 cents per day
General usage rates
34.07 cents per kWh
Controlled load daily supply charge
3.71 cents per day
Controlled load usage rates
18.94 to 21.10 cents per kWh
Solar feed-in tariff
+12.38 cents per kWh
Small business tariff
36.59 cents per kWh
Small business daily supply charge
164.91 cents per day

All rates are inclusive of GST with rates effective from 01 July 2024 to 30 June 2025.

Billing period
Every month
Payment options
Paper bill, Direct debit, Credit card and BPay
Prices are not fixed
If we vary our standing offer prices you will notified in accordance with the terms of the standard retail contract.
Distributor
Ergon
Business and Commercial
Introducing our competitively priced energy plan tailored for businesses across Queensland. Crafted to support your operational needs, our business and commercial energy pricing offers a cost-effective, fixed rate solution without any unnecessary extras, ensuring you get exactly what you need to efficiently manage your energy costs.
Select Plan and Apply
No contract term
Single rate tariff
No exit fees
No fees for paper bills
No move in fees
No monthly billing option
No credit card fees
Plan prices are not fixed
Special Agreed Rates

If your property has a special agreed rate, rest assured that it will be applied accordingly to your energy bill.

For any questions or to verify your energy plan pricing, please contact our customer service team on 1300 633 637.

Daily supply charge
160.00 cents per day
General usage rates
36.77 cents per kWh

All rates are inclusive of GST with rates effective from 01 July 2023 to 30 June 2024.

Billing period
Every month
Payment options
Paper bill, Direct debit, Credit card and BPay
Prices are not fixed
If we vary our standing offer prices you will notified in accordance with the terms of the standard retail contract.
Distributor
Energex
Scheduled Website Maintenance Alert
Our website is undergoing scheduled maintenance to enhance your experience and will be unavailable on Sunday, June 2 2024 between 11am and 10pm.

For any urgent enquiries or weekend support, please reach our message service at the numbers below. Thank you for your understanding and patience.
Call After Hours Support