Cost of living relief is on it's way. There is nothing you need to do. Learn more.

Connections

Residential

At Metered Energy, we're dedicated to empowering the way Australians live and we're here to support our customers and the communities where our services make a difference.

Connections

Moving In

Moving Out

If you need to move out of your property let us know.

Energy Pricing Plans

Choose one of our standing offers. South East Queensland
Regional Queensland
Business and Commercial

Payments and Billing

Pay My Bill

Follow the prompts to make a secure, online payment to Metered Energy.

Payment Options

Learn more about the payment options we have available for your bill.

Understanding My Bill

Use our helpful guide to learn more about your energy statement.

Rebates and Support

Concessions and Rebates

Explore available concessions and rebates and details on eligibility.

Request a Payment Extension

Request extra time to pay your account with a payment extension.

Hardship and Financial Support

Get help through our hardship and financial support services.

Help and Support

Help and Support Hub

We've got answers to your questions, helpful tools and step by step instructions on how to get things done - all available in our help and support hub.

Need some help?

Call us on 1300 633 637 or 07 3891 3733
Monday to Friday, 7.30am to 5.30pm

Connections

Check Current Outages

Find active, unscheduled network issues impacting your connection.

Check Scheduled Outages

Find scheduled maintenance activities impacting your connection.

Life Support

Do you or does someone else in your household depend on life support equipment?

Tools and Resources

Frequently Asked Questions

Find the answers you need quickly with our detailed FAQs.

Energy Advice and Tips

View our helpful guide to reducing your energy use and save.

Policies and Resources

Detailed information on our policies and processes for Hardship, Dispute Resolution, DV Support and terms.

Rebates and Support

Concessions and Rebates

Explore available concessions and rebates and details on eligibility.

Request a Payment Extension

Request extra time to pay your account with a payment extension.

Hardship and Financial Support

Get the help you need through our hardship and financial support services.

Community Energy Solutions

Embedded Network Solutions for your Community

We are experts in embedded electricity networks with a successful track record that speaks for itself, with more than 200 sites and 25,000+ customers benefiting from our expertise.