Life Support
Do you or does someone else in your household depend on life support equipment?
Call us to discuss your Life Support needs.
7.30 am to 5.30 pm, Monday to Friday
1300 633 637
07 3891 3733
What is the Life Support Program?
You may be eligible for our Life Support program, which provides members with valuable information on power supply interruptions.Most of us can live without electricity fora time, but we recognize that some people can't. If you or someone else in your household has a medical condition that requires life support equipment, you may be eligible for our Life Support program.

As a member of this program, you'll be contacted by us directly, whenever possible, if there's going to be an interruption in the supply of electricity. And we'll let you know when the power is expected to come back on. You'll also be given a special number to call in the case of supply interruptions.
Who is eligible?
You may qualify for this program if you use the following equipment:
  • Oxygen concentrator
  • Intermittent peritoneal dialysis machine
  • Kidney dialysis machine
  • Chronic positive airways pressure respirator
  • Crigler najjar syndrome phototherapy equipment
  • Ventilator for life support
  • Any other equipment a registered medical practitioner certifies is required for life support.
For more information on the program and eligibility requirements, read the Life Support Brochure (PDF). If you're not sure if a medical condition would qualify, please ask your doctor or health care provider.
How do I apply?
Applying for membership of our Life Support program is easy:
  • Confirm your eligibility
    Your medical practitioner can advise whether you or someone living with you has a medical condition that requires life support equipment.
  • Complete the application form
    Download and fill in the Life Support Application (PDF) via our website or contact our office on 1300 633 637 to request a copy.
  • Contact your doctor
    Ask your medical practitioner to fill in and sign the Medical Condition Confirmation section on the form
  • Send us your application
    Post your completed application form back to: Metered Energy PO Box 6143, Buranda QLD 4102 or via email to
  • Metered Energy to notify Energex 
    Metered Energy will advise Energex of your life support information in which they will contact you also.
If I contacted Metered Energy about the program do I still need to fill in the forms?
If  you've  already  contacted  us  about  our  Life  Support  program  and  have  been  told  that  you  have  been registered as a member pending submission of an application form, you'll need to return the completed forms to us within 28 days of the date you contacted us to make sure you stay registered.

If you need longer than 28 days to submit your application forms or have any questions about applying, please call us on 1300 633 637 (7am -5:30pm, Mon -Fri). You will not officially become a member of our program until we advise you that your application has been successful.
Government Concession Schemes
If your life support equipment requires electricity for cooling or heating purposes, you may be eligible for a concession under the Queensland Government's Medical Cooling and Heating Electricity Concession Scheme.

If your life support equipment includes oxygen concentrators or kidney dialysis machines you may be eligible for the Electricity Life Support Concession Scheme.

For further information on these schemes,visit the Department of Communities website or phone 1800 460 849.
Need Assistance?
Check out our online resources below.
Check Current Outages
If you have are experiencing a loss of energy supply to your property, check for outages.
Report an Outage
If you have are experiencing an emergency or a loss of energy supply to your property.
Frequently Asked Questions
Here you will find answers to frequently asked questions, information guides and forms.