Frequently Asked Questions
Here you will find answers to trending frequently asked questions.
Get in touch with the Metered Energy team on 1300 633 637.
We’re here to assist.
Government Resources
Important information regarding consent
Energy and Water Ombudsman QLD
Queensland Competition Authority
Queensland Government Service Finder
Australian Energy Regulator
Metering and Billing
What if I am not connected or have been disconnected ?
Can I choose a different supplier?
What is the Electricity supply charge?
What is the Hot Water supply charge?
What is UMA?
Why have I been charged for hot water?
How is minimum hot water calculated?
Is my unit individually metered?
What is chilled water?
Payments, Rebates and Financial Assistance
How do I apply for financial assistance?
How do I request a payment extension?
Do you qualify for a Concession or Rebate?
Is there a credit card payment fee?
Charges for receiving paper bills?
Emergencies and Life Support
Outages and Emergency Assistance
Life Support Equipment
Need some help?
Help and Support
Check out our frequently asked questions
Outages and Emergencies
Having trouble with your energy supply.
Contact Us
Reach out to the team. We're here to help.